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• Contact

FAQ

Sales information

• QWhat is Hoshino Resorts NEKOMA Mountain?

  The former ALTS Bandai and the former NEKOMA Ski Resort have been connected by a lift to form one ski resort.
  You can enjoy a variety of courses spanning the north and south of Mt. NEKOMA for about five months.

• QWhat are your business hours?

  2025 year 11 month 29 day to 2026 year 5 month 6 day
  (South area: December 13, 2025 - April 5, 2026)

• QWhat are the lift opening hours?

  [Until March 27, 2026]
  Daytime hours: 8:30-15:30
  Nighttime hours: 16:30-20:00
  [From March 28, 2026]
  North Area
  Weekdays: 7: 30 to 15: 00
  Saturdays, Sundays, and holidays: 5:55~15:00
  South area
  8:30～15:30
  For details and lift operating times,Lift & Trail Guidefor more details.

• QWhen do lift tickets go on sale?

  Early bird lift tickets and season passes will go on sale in October.

• QI'm having trouble purchasing lift tickets online.

  Lift tickets are sold through the online shop using the Asoview system.
  For inquiries regarding the WEB SHOP, such as payment and registration, please contact ASOVIEW.

Ski resorts in general

• QCan I bring pets?

  When riding the lift, please make sure your pet is in a cage or bag that covers its entire body. Pets with any part of their body, including their face, exposed will not be allowed to ride.
  
  Walking is permitted only at the bases in front of the South and North Resort Centers, and is on a lead.
  If you use the lift, you will not be allowed to take your skis out of their cages or bags and walk around on the slopes after getting off the lift.
  
  Small dogs and medium-sized dogs weighing 20 kg or less may be kept on a lead within both the South and North Areas of the building. However, they are not permitted to enter the restaurants, tenant areas, and other dining and shopping areas.
  Regarding use within the facility,Terms of Use for Bringing Your Dogfor more details.

• QI'd like to send my skis or snowboards in advance.

  Please send it to:
  Please pay attention to the area (north or south) you are using.
  
  [South Area (formerly ALTS Bandai)]
  969-3302 Sarashina Kiyohira, Bandai-machi, Yama-gun, 6838-68
  Hoshino Resorts NEKOMA Mountain South Area (formerly ALTS Bandai) Yamato Delivery Corner
  User name　
  0242-74-5000
  
  [North Area (formerly NEKOMA Ski Resort)]
  Hoshino Resort NEKOMA Mountain North Area (formerly NEKOMA Ski Resort) 969 Hibara NEKOMAyama, Kitashiobara Village, Yama District, 2701-1163
  User name
  0242-74-5000
  
  *Please be sure to fill in the date of receipt (skiing date) in the comments section.
  *Please ship your package so that it arrives the day before the delivery date, preferably two days before.
  *We do not accept cash on delivery.
  ※Pick up
  [North Area]
  Please come to the ticket information desk.
  [South Area]
  Please come to the rental counter on the 1st floor of the Resort Center EAST.
  *We cannot accept packages sent by any means other than Yamato Transport. Please make sure to send your package via Yamato Transport.
  *Please be sure to fill in the date of receipt (skiing date) in the comments section.
  *Please refrain from shipping by cash on delivery.

• QI'd like to hold an event at a ski resort.

  If you would like to hold a tournament, test drive, sampling, or other event, please feel free to contact us with a proposal or other document that explains the content (info_nekoma@nekoma.co.jp).

• QPlease tell me what equipment is available for skating.

  Skis, snowboards, chair skis, monoskis, telemark skis, fun skis, snowfeets, NICOs, snowscoots, snow skates, etc. are available.
  【Important Notes:】
  - Your body and equipment are connected with bindings or leashes to prevent falls and slippage.
  ・Gear must have the ability to turn and stop (e.g. snowboards, sleds, snow racers are not allowed).
  ・You cannot ride the lift while holding only snowshoes.

• QCan I practice skiing on the snow escalator?

  The snow escalator has separate areas for sledding and beginner practice.
  You can practice skiing and snowboarding in the practice area.

• QDo preschool children need lift tickets?

  Preschool children also need a lift ticket (except when passing through the gate together with a baby carrier, etc.).
  The lift ticket is free, but a 500 yen IC card deposit is required (refunded when you return the lift).
  Please purchase at the ticket counter.

• QCan I ride the lift while carrying my baby?

  You can ride with your baby secured in a baby carrier (carrying your baby on your back is dangerous and not allowed).
  Please note that preschool children are also counted towards the capacity, so in the case of a pair lift, a parent and their child in their arms are limited to a total of two people.

• QCan I ride the lift without wearing my skis?

  Only the First Chair in the South Area and the Friendly Cat Express in the North Area are allowed to board with boarding boards.
  Please also use the snow escalator.
  
  You will not be allowed on the lift without your ski equipment.

• QIs there an additional fee to use the park?

  Other than the lift ticket, there are no park fees.

• QDo I need to wear a helmet?

  We recommend wearing a helmet, not just in the park.
  Please note that wearing a helmet is mandatory in Global Park.
  If you wish to use Global Park, please fill out a consent form at the ticket counter.

• QIs there any way to deal with stains caused by oil dripping from the lift carriage?

  For safe operation of the lift, grease is used for maintenance purposes, and on rare occasions, grease may leak.
  Please note that our ski resort cannot provide any cleaning services for oil stains.

Lift ticket

• QWhat is the "security deposit" for IC cards?

  To prevent cards from being used up, a temporary deposit of 500 yen is required when you first purchase a card or when a card is reissued. This deposit will be refunded when you return the card. However, the deposit will only be refunded during the season in which it was purchased.
  
  Please note that no refunds will be given if the item is lost or damaged.

• QI purchased it online, where can I redeem it?

  You can exchange your ticket at the automatic ticket vending machines or counters at the resort centers in the North Area (formerly NEKOMA Ski Resort) and South Area (formerly ALTS Bandai).
  Season tickets can only be redeemed at the ticket counter.
  Please be sure to bring photo ID when redeeming your season pass.

• QDo the multi-day tickets sold online have to be used on consecutive days?

  Multi-day tickets sold online can be used on any days (non-consecutive days allowed) during the season.

• QHow can I use my 2- to 5-day tickets from the second day onwards after receiving them?

  From the second day onwards, there is no need to stop by the information desk or use the ticket machine. Simply board the lift directly.
  One day's worth of points will be consumed when you pass through the gate.

• QI haven't received an email after purchasing.

  The email will be sent from Asoview's web shop.
  Please set up your email to receive emails from the "@asoview.com" domain.
  If you are using email from a mobile carrier, there are cases where the email does not arrive due to filters or ends up in the spam folder. Please check your filter settings.
  Please note that the QR code for redemption will not be displayed on the email screen. You can check it at any time by logging in to the web shop and managing your reservation.

• QAfter purchasing from the online shop, I want to display the redemption QR code.

  You can view it at any time from the reservation management in the web shop.
  
  ①WEB SHOPAccess
  Click on "Click here if you have already purchased a web ticket" at the top.
  ②Log in.
  3. Select the lift ticket you wish to exchange from the Reservation Management menu. (For season passes, select Annual Pass.)
  ④ Press "Show QR code"
  
  All purchased lift tickets can be displayed as QR codes on this screen.
  Screenshots can also be redeemed.

• QAre preschool children allowed to ride the lifts for free?

  Yes, preschool children can ride the lift for free. However, they will need an IC card. A 500 yen deposit will be required. This will be refunded when you return the card.
  ※About season tickets※
  Preschool children can be issued a season pass with only the IC card deposit if their guardian has a season pass. Please come with your guardian and the child. Please bring proof of age.

• QAre Yuki Maji and Yukiyama Fukushima included?

  There will be no Yukiyama Fukushima in the 2025-26 season. All ski resorts in Fukushima Prefecture will be closed.
  I plan to participate in Snow Magic.

• QDo you have discounts for people with disabilities?

  Please bring your disability certificate.
  Discounted rates are available only to the holder.
  
  Adults: 4,900 yen
  Junior and senior high school students: 3,700 yen
  Elementary school student 2,400 yen

Facility guide

• QAre there showers?

  In the South Area, there are free showers available on the first basement floor of the Resort Center EAST.

• QAre there baths and hot springs?

  There are no baths or hot springs at the ski resort.
  [North Area] UrabandaiUrabandai Lake Resort'
  [South Area] In front of Aizuwakamatsu StationFuji no Yu" and Okinoshima Onsen "Tama no Yu” is available.
  In addition, if you are returning to Koriyama or Tokyo, there are also "Bandai Atami Onsen” is available.
  "The Chinese people","Ashinomaki Onsen","Tsuchiyu Onsen" is also a popular hot spring resort.

• QAre there lockers?

  Coin lockers are available (starting from 200 yen).
  [North Area]
  Kita Resort Center 1st floor
  [South Area]
  Minami Resort Center EAST, basement 1st floor
  There are also free lockers available on the 2nd floor of Minami Resort Center WEST where you can store your luggage.

• QCan I store luggage that is too large to fit in the locker?

  Please come to the information counter. We will store your luggage for 1 yen per bag.

• QI will be using it the next day, so is it okay to leave it in the locker?

  Please note that it is not possible to use the service across two days.

• QAre there any accessible toilets?

  [South Area]
  Located on the 1st floor of Resort Center WEST.
  [North Area]
  Not available.

• QDo you have elevators?

  [South Area]
  There are elevators in both the East and West buildings of the Resort Center.
  [North Area]
  Not available.

• QCan I use cashless payment?

  The cashless payment methods available in addition to cash vary by store.
  Cash or various electronic payments are possible.
  For further information, please read herefor more details.

• QDo you have an ATM?

  There is no ATM in the building.
  In both the South and North areas, the nearest ATM is at a 10-Eleven, about a XNUMX-minute drive away.

• QCan I charge my cell phone?

  You can use the mobile battery rental service "ChargeSPOT."
  【Installation location】
  South Area: In front of the Resort Center ticket counter
  South Area Hotel connecting corridor, next to the vending machine (in the corridor next to the hotel shop)
  South Area, inside The Rider's
  North Area Resort Center Shop Front
  Power outlets are also available in the free lounge on the second floor of the Minami Resort Center West.

Access

• QHow do I insert navigation?

  Please check the area you plan to visit and then enter your address.
  [North Area]
  969 NEKOMAyama, Hinohara, Kitashiobara Village, Yama District, Fukushima Prefecture, 2701-1163
  [South Area]
  969-3302 Sarashina Kiyohira, Bandai-machi, Yama-gun, Fukushima Prefecture, 6838-68
  
  Please note that the Gold Line is closed during the winter.

• QHow much is the parking fee?

  All weekdays are free.
  The weekends and holidays are as follows:
  [South Area] Parking lots B to D are free, and parking lot A is 1,000 yen.
  Entry after 14pm is free.
  [North Area] 1,000 yen on weekends and holidays. Free with season pass.

• QCan I go with normal tires?

  Even when there is no snow on the roads, there is still a risk of ice and other hazards, so please be sure to wear winter tires when visiting the event.
  There is a risk of getting stuck in two-wheel drive vehicles, so we recommend bringing chains.
  
  There is a risk of an accident involving not only yourself but also those around you. Please drive safely.

• QIs there a gas station nearby?

  There are gas stations about 10 minutes away in both the southern and northern areas.
  [South Area]
  JA-SS Bandai SS approximately 10 minutes
  [North Area]
  ENEOS Bandai Kogen SS approx. 10 minutes
  
  Near Bandai Inawashiro Kogen IC
  Self-service Inawashiro Bypass SS

Rental

• QDo you have accessories (hats, gloves, goggles) available for rental?

  There are no small item rentals available.
  In the rental corner, we also sell accessory sets (hat, gloves, goggles) for 5,000 yen, or 2,500 yen for any one item.
  Other stores also carry a wide variety of products.

• QI have pre-registered, but how do I pay?

  Please settle the bill when you arrive on site.
  Cash or various electronic payments are possible.
  For further information, please read herefor more details.

• QI entered the wrong size

  There is no need to make any changes. Please just let us know on the day of your rental.

• QI want to change the date

  There is no need to make any changes. Please just let us know on the day of your rental.

• QI want to cancel

  No change procedures are required.
  There are no cancellation fees.

• QIs it necessary to apply in advance for a tour?

  We also recommend that you apply for tours in advance.

• QIf I rent for multiple days, do I need to return it each day?

  Please keep the equipment for the duration of your rental. We cannot store it at the ski resort.

Academy

• QWhat is the lesson area?

  The entrance to the facility varies depending on the lesson area.
  
  [North Area]
  969 NEKOMAyama, Hinohara, Kitashiobara Village, Yama District, Fukushima Prefecture, 2701-1163
  [South Area]
  969-3302 Sarashina Kiyohira, Bandai-machi, Yama-gun, Fukushima Prefecture, 6838-68

• QCan I book a lesson on the day?

  Reservations can also be made on the day.
  However, we recommend making your reservation early as spaces may be full.
  *Online reservations can be made until 7:XNUMX on the day.
  For later times, please inquire at the Snow Academy counter.

• QI would like to contact the Academy.

  If you would like to call, please call 0242-74-5045.
  (10: 00-15: 00)
  If you would like to contact us by email, please contact academy_n@nekoma.co.jp.
  
  Please note that reservations cannot be made by phone or email.